A nimble team—with nationwide influence
Don’t be fooled by our modest size—the Federation team of professionals wields considerable influence across Canada and on Parliament Hill.
To further the multi-faceted Federation cause, our cohesive group administers a wide range of programs and services, balanced with the hosting of high-profile events such as our annual Congress and lecture series on Parliament Hill.
If you have the aptitude to join such a team, return frequently to this page for details on the latest full-time, part-time and contract opportunities with the Federation for the Humanities and Social Sciences, as well as co-op and paid internship positions.
We have an immediate opening for a talented, energetic and member-focused individual to be our new Member Relations Coordinator and to join our team at the Federation for the Humanities and Social Sciences. This position reports to the Director, Member Engagement and Communications.
If you are a results-driven, team player, you will thrive in our collaborative environment, where we enjoy our work while achieving a lot for our members. In this role, you manage and develop systems to engage and communicate with member organizations, all in keeping with the Federation’s strategic objectives.
The Federation for the Humanities and Social Sciences promotes research and teaching for the advancement of an inclusive, democratic and prosperous society. With a membership now comprising over 160 universities, colleges and scholarly associations, the Federation represents a diverse community of 91,000 researchers and graduate students across Canada. The Federation organizes Canada’s largest academic gathering, the Congress of the Humanities and Social Sciences, bringing together more than 8,000 participants each year.
What You Will Do
We are seeking a Member Relations Coordinator who will play a key role in contributing to the success of the organization. Working as part of the Director, Member Engagement and Communications team, he/she will manage and develop systems to engage and communicate with member organizations in pursuit of the Federation’s strategic objectives. The Coordinator will also facilitate and manage partnership projects and events with key stakeholders linked to our membership objectives.
The ideal candidate is a pro-active team player with a keen interest in the world of ideas, research and learning, and has good networking abilities, strong communications skills and sound experience in engaging members or stakeholders.
- Liaises and maintains communications with member organizations to advance the objectives of the Federation.
- Tracks information related to member services and coordinates the delivery of key member services.
- Responds to enquiries from non-members seeking information about membership and processes membership requests.
- Aids in development and oversight of initiatives that serve the needs of the Federation’s scholarly associations, institutions, affiliates, as well as key stakeholder groups.
- Works with the Communications team on materials and programs to recruit and retain members
- Drafts promotional materials and web content related to stakeholder relations and member services.
- Administers the allocation of special funding programs available to members (from promoting the competition, to collecting and reviewing applications, to selecting and notifying winners, and coordinating the fund allocation process internally with colleagues in Finance.
- Undertakes research in areas such as identifying new members, member retention and renewal, member satisfaction surveys, member needs assessment and competition analysis.
- Analyzes member data and provides briefings on member relations issues to senior management and the Board of Directors as required.
- Maintains membership-related technological systems (i.e., Customer Relationship Management (CRM), Membership Management System) and, acts as an ambassador representing members’ interests to technological providers.
- Gathers and reports on metrics and provides ad hoc data and membership-related reports to the Director.
- Supports the Director of Member Engagement and Communications and other members of senior management with member-related information and data.
What You Need
- Post-secondary education or a minimum of three years’ in a member or stakeholder relations role, ideally within a non-profit or industry association.
- Minimum two years’ experience in database management with a high level of accuracy, efficiency and speed.
- Experience in forming strong and effective networks and managing systems for tracking and updating key organizational information.
- Successful track record in program development and delivery.
- Demonstrated skill in managing sensitive situations and delicate negotiations involving multiple stakeholders.
- Knowledge of issues related to the humanities and social sciences and the academic or scholarly communities would be an asset.
- An ability to liaise with individuals at senior levels of university and national professional organizations or institutes.
What You Bring
- Bilingualism; excellent written and oral communication skills in English and French, including writing for the web.
- Advanced software skills including word processing, spreadsheets, slide presentations, databases, electronic mail and scheduling; experience with desktop publishing software is an asset.
- Demonstrated ability to organize multiple tasks and appropriately prioritize activities as well as make decisions to most effectively utilize time and resources.
- Must be detail-oriented, with a strong focus on organization, planning, follow-up and superior quality.
- Excellent interpersonal skills and an ability to work with multiple team members and stakeholders.
- Displays tact and diplomacy in dealing with colleagues, elected or appointed Coordinators of the Federation, members of universities and organizations at all levels.
- Adheres to high ethical standards and a desire to work with like-minded high achievers.
- Manifests entrepreneurship, shows initiative, creativity and displays a proactive attitude.
- Expresses thoughts, ideas, vision in a clear and compelling manner — both in writing and orally — and has a collaborative manner to seek out the opinions of others, with a view to finding the best solutions for the organization.
- Takes ownership of tasks and is motivated to follow through to completion to enable achievement of team goals.
- Gets personal satisfaction of producing high-quality results that have a positive impact on the organization.
- Can establish strong and trusted relationships with colleagues and external partners.
- Respects the values and differences that all members of a small team bring to an office environment; is adaptable to different approaches and flexible to move in new directions as needed.
- Values the contributions of all members of the team and seeks opportunities to help others succeed.
- Seeks to continuously develop skills and knowledge.
- Possesses a good sense of humor.
If this opportunity intrigues you and relates to your experience, then we want to hear from you. Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit for you.
Please submit your cover letter and résumé to: email@example.com by October 19, 2018. This position will remain posted until the position is filled. Please note that all applications will be acknowledged but only those selected for an interview will be contacted.
The Federation for the Humanities and Social Sciences respects, appreciates and encourages diversity. Applications from all qualified individuals are encouraged. Accommodations are available on request for candidates taking part in all aspects of the selection process.