A nimble team—with nationwide influence
Don’t be fooled by our modest size—the Federation team of professionals wields considerable influence across Canada and on Parliament Hill.
To further the multi-faceted Federation cause, our cohesive group administers a wide range of programs and services, balanced with the hosting of high-profile events such as our annual Congress and lecture series on Parliament Hill.
If you have the aptitude to join such a team, return frequently to this page for details on the latest full-time, part-time and contract opportunities with the Federation for the Humanities and Social Sciences.
We accept resumes on an ongoing basis for potential openings in the future. Please send your resume and cover letter to firstname.lastname@example.org, and we will keep it on file for 6 months.
We have an immediate opening for a talented, energetic and member-focused individual to be our new Member Relations Officer and to join our team at the Federation for the Humanities and Social Sciences in Ottawa, Ontario. This position reports to the Manager, Communications and Membership.
If you are a results-driven team player, you will thrive in our collaborative environment, where we enjoy our work while achieving a lot for our members. In this role, you manage and develop systems to engage and communicate with member organizations, all in keeping with the Federation’s strategic objectives.
The Federation for the Humanities and Social Sciences promotes research and teaching for the advancement of an inclusive, democratic and prosperous society. With a membership now comprising over 160 universities, colleges and scholarly associations, the Federation represents a diverse community of 91,000 researchers and graduate students across Canada. The Federation organizes Canada’s largest academic gathering, the Congress of the Humanities and Social Sciences, bringing together more than 8,000 participants each year. For more information about the Federation, visit www.ideas-idees.ca.
We are seeking a Member Relations Officer who will play a key role in contributing to the success of the organization. Working as part of the Communications and Membership team, the Member Relations Officer will manage and develop systems to communicate and engage with member organizations, while in pursuit of the Federation’s strategic objectives. He/she will also maintain the membership database and create reports for senior management.
The ideal candidate is a pro-active team player, who has good networking abilities, strong communications skills, a focus on attention to detail, and sound experience in engaging members or stakeholders.
The position comes with an annual salary range of $46,000 to $58,000 and great compensation package including health/dental benefits, participation in the employer’s pension plan, and a generous vacation and holiday policy. There is also the ability to work in a fun, collegial and supportive work environment, where work-life balance is highly valued!
There will be travel required up to two weeks during the annual Congress event, and potentially overnight stays on a periodic infrequent basis.
The office is temporarily closed due to COVID-19. The Member Relations Officer will be working from home until such time as the office reopens. He/she will be provided with a laptop computer and the necessary software to complete his/her duties, including the use of Zoom and other online collaboration tools. He/she will be expected to provide his/her own Internet connection and telephone in order to stay connected. When the office reopens, he/she will be expected to work out of the office in downtown Ottawa.
What You Will Do
- Respond to enquiries from members, process their requests in a timely fashion, and escalate issues to senior management when appropriate.
- Analyze member data and provide briefings on member relations issues to senior management and the Board of Directors as required.
- Maintain membership-related technological systems (i.e., Customer Relationship Management (CRM), Membership Management System) and, act as an ambassador representing members’ interests to technological providers.
- Support the Manager, Communications and Membership and members of senior management with member-related information and data.
- Support the finance department with billing-related enquiries.
- Work with the Communications team on materials and programs to recruit and retain members.
- Draft promotional materials and web content related to stakeholder relations and member services.
- Respond to non-members seeking information about membership.
- Undertake research in areas such as identifying new members, member retention and renewal, member satisfaction surveys, member needs assessment and competition analysis.
- Other duties as required.
What You Need
- Post-secondary education, or equivalent experience in an office environment.
- Minimum of three years experience in a member or stakeholder relations role, ideally within a non-profit or industry association.
- Minimum of two years experience in database management with a high level of accuracy, efficiency and speed.
- Bilingualism is required; excellent written and oral communication skills in English and French, including writing for the web.
- Advanced software skills including word processing, spreadsheets, slide presentations, database management, email and scheduling.
- Experience in forming strong, effective networks and managing systems for tracking and updating key organizational information.
- Knowledge of issues related to the humanities and social sciences and the academic or scholarly communities would be an asset.
What You Bring
- Demonstrated ability to organize multiple tasks and appropriately prioritize activities.
- Ability to facilitate meetings with members, conduct presentations and leverage interpersonal skills to put individuals (colleagues or members) at ease.
- A detail-oriented mind, with a strong focus on organization, planning, follow-up.
- Excellent interpersonal skills and an ability to work with multiple team members and stakeholders.
- Tact and diplomacy in dealing with colleagues, elected or appointed representatives of the Federation, as well as with members of universities and organizations.
- Demonstrated skill in managing sensitive situations and delicate negotiations involving multiple stakeholders.
- High ethical standards and a desire to work with like-minded high-achievers.
- Entrepreneurship, initiative, creativity and a proactive attitude.
- Clarity of expression — both in writing and orally.
- A sense of ownership of tasks and the motivation to follow through to achieve personal and team goals.
- Establishment of strong and trusted relationships with colleagues and external partners.
- A sincere respect for the values and differences that all members of a small team bring to an office environment; adaptability to different approaches and a flexibility to move in new directions as needed.
- Commitment to Federation values, vision and direction.
- Willingness to continuously develop skills and knowledge.
- A good sense of humor.
What success looks like
- You can learn the role and deliver on existing priorities and deliverables
- You create strong working relationships with the team at the Federation as well as with members.
- Your work showcases your attention to detail and willingness to make things happen.
- You understand the importance of the humanities and social sciences in Canadian society and the role of the Federation as it relates to the membership.
- You champion a commitment to continuous improvement in the provision of member services.
If this opportunity intrigues you and relates to your experience, then we want to hear from you. Please take the time to tell us about yourself in a cover letter — we want to hear your story — your background, your accomplishments, and why this role is a good fit for you.
Please submit your resumé and cover letter with salary expectations to: email@example.com by July 6, 2020.
This position will remain posted until the position is filled, and applications will be assessed on a rolling basis as they are submitted. Please note that all applications will be acknowledged but only those selected for an interview will be contacted. You must be legally allowed to work in Canada in order to be eligible for this position.
The Federation for the Humanities and Social Sciences respects, appreciates and encourages diversity. Applications from all qualified individuals are encouraged. Accommodations are available on request for candidates taking part in all aspects of the selection process.